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lock Error 500 on install - could not access directory to save and create folder

  • David
  • David's Avatar Topic Author
03 Aug 2019 17:43 #3243 by David
HI Bernard

Software looks great and perfect for my needs but a problem occured after installing the latest package: 2.6.7 Pack

I have downloaded and installed the latest Pack and the text messages appeared after a successful install, but now I get the following errors

An error has occurred.
500 A writable page root directory is requested. Please create it by clicking 'Save' in the <a href='index.php?option=com_myjspace&view=url'>'Directory' view<a/>.
Call stack
# Function Location
1 () JROOT/libraries/legacy/error/error.php:200
2 JError::raise() JROOT/libraries/legacy/error/error.php:277
3 JError::raiseError() JROOT/components/com_myjspace/helpers/user_event.php:973
4 BSUserEvent::check_mandatory_msg() JROOT/administrator/components/com_myjspace/controller.php:57
5 MyjspaceController->display() JROOT/libraries/src/MVC/Controller/BaseController.php:710
6 Joomla\CMS\MVC\Controller\BaseController->execute() JROOT/administrator/components/com_myjspace/myjspace.php:33
7 require_once() JROOT/libraries/src/Component/ComponentHelper.php:402
8 Joomla\CMS\Component\ComponentHelper::executeComponent() JROOT/libraries/src/Component/ComponentHelper.php:377
9 Joomla\CMS\Component\ComponentHelper::renderComponent() JROOT/libraries/src/Application/AdministratorApplication.php:101
10 Joomla\CMS\Application\AdministratorApplication->dispatch() JROOT/libraries/src/Application/AdministratorApplication.php:159
11 Joomla\CMS\Application\AdministratorApplication->doExecute() JROOT/libraries/src/Application/CMSApplication.php:196
12 Joomla\CMS\Application\CMSApplication->execute() JROOT/administrator/index.php:51

Although the components, modules and plugins are installed, and teh Admin menu entries are in place I cannot access any of the mneu options and cannot click save under the BS MyJSpace admin menu. I simply see the error page generated above.

Is it possible to create the writable folder using FTP instead? If so, where should I create it?

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  • David
  • David's Avatar Topic Author
03 Aug 2019 17:48 #3244 by David
I am using

BS MyjSpace 2.6.7
Joomla 3.9.10
PHP 7.2.2

I hope that this helps

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  • David
  • David's Avatar Topic Author
03 Aug 2019 18:31 #3246 by David
I created the myjsp folder via FTP in the root of my site and then re-installed the software.

All works fine now!

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Moderators: bernard